An Integrated Management System (IMS) for ecommerce retailers is a single, unified system that combines and manages all the core business processes and functions of an ecommerce retailer, including:
Ecommerce platform and POS integration to manage all aspects of sales, including product listings, pricing, promotions, and order processing as well as customer management, loyalty, promotions working seamlessly between online and physical stores.
- Inventory management: The IMS manages inventory levels and automates inventory tracking to prevent stockouts, optimize stock levels, and reduce the costs associated with excess inventory.
- Order management: The IMS automates the order management process, including order entry, processing, fulfillment, shipping, and tracking, to ensure that orders are fulfilled efficiently and accurately.
- Financial management: Billing, invoicing, and payments, providing a complete and accurate view of financial performance.
- Customer management
- Reporting and analytics
Zoku offers an Integrated Management System powered by NetSuite, the world’s leading Cloud ERP integrated with Zoku Point of Sale and Warehouse & Inventory Management Solutions and leading eCommerce platforms including Magento, Shopify and WooCommerce.