Full-Service Restaurant2025-05-24T10:15:03+00:00

Zoku: A Comprehensive POS Solution for Full-Service Restaurants

Zoku’s Full-Service Restaurant POS solution is designed in combination with NetSuite to address the intricate demands of full-service dining establishments. Operating seamlessly on counter POS and tablets, it centralizes operations to deliver unmatched efficiency and control across all locations. From managing table assignments to streamlining inventory, Zoku empowers operators to deliver exceptional guest experiences with the robust capabilities of NetSuite.

Full Service F&B Suite Flow of Data

Ideal for Full-Service Establishments

  • Fine Dining Restaurants
  • Casual Dining Establishments
  • Upscale Bars and Lounges
  • Hotel Restaurants
  • Banquet Halls and Event Spaces
Group of people dining in a table service restaurant as a waitress provides attentive service by handing menus to a table customers.

Key Features

POS Capabilities

  • Intuitive, fast interface optimized for full-service restaurant operations.
  • Runs seamlessly on counter POS and tablets for flexibility and convenience.
  • Tableside ordering to enhance guest interaction and improve order accuracy.
  • Customizable order modifiers: Easily adjust orders to match guest preferences, such as ingredient swaps, portion sizes, or special requests.

Table Management

  • Real-time floor plan customization to reflect the restaurant layout.
  • Monitor table statuses to optimize seating and turnover.
  • Efficiently assign tables to enhance the flow of service.

Centralized Management

  • Manage menus, recipes, inventory, and operations for all locations directly within NetSuite.
  • Maintain consistency across your business with a single source of truth for all data and processes.
  • Ensure smooth collaboration between locations and streamline operational oversight.

Menu and Recipe Management

  • Centralized menu updates to ensure consistency across all locations.
  • Recipe management to standardize portion sizes and maintain quality.
  • Real-time inventory consumption tracking based on recipes and sales.

Inventory Management and Control

  • Centralized inventory tracking powered by NetSuite for real-time visibility across all locations.
  • Automated tracking of inventory consumption and wastage to reduce spoilage and optimize costs.
  • Integrated procurement management through NetSuite to ensure stock availability.

Kitchen Management

  • Kitchen Display System (KDS) for real-time order updates and tracking.
  • Automated kitchen printing to ensure accuracy and efficiency.
  • Streamlined communication between front-of-house and back-of-house teams.

Integration with Reservation Management Software

  • Seamless integration with third-party reservation systems for streamlined table bookings and management.
  • Real-time synchronization of reservation data with Zoku POS to ensure accurate table availability.

Analytics in NetSuite

  • Access detailed reports on sales, inventory, and customer behavior, all powered by NetSuite.
  • Real-time dashboards with actionable insights to support data-driven decisions.
  • Monitor wastage trends and sales performance to optimize operations.

Customer Management and Loyalty Programs

  • Build guest profiles to enhance personalized service.
  • Implement loyalty programs to encourage repeat visits and reward frequent diners.
  • Analyze customer preferences to tailor promotions and marketing efforts.

Why Choose Zoku for Full-Service Restaurants?

Zoku is more than just a POS system—it’s a fully integrated operational hub purpose-built for the unique demands of full-service dining. Seamlessly connected with NetSuite, Zoku centralizes key functions like table management, menu and recipe updates, real-time inventory tracking, and sales analytics across all locations. It empowers your team with accurate, unified data to streamline workflows, reduce errors, and deliver exceptional guest experiences. From the kitchen to the front of house, Zoku ensures every interaction is efficient, personalized, and aligned with your brand’s standards. Whether you run a fine dining establishment or a multi-location hospitality group, Zoku equips you to operate smarter and scale confidently.

Customer Reviews

Verified and published by Oracle NetSuite.

Easy-to-use POS

We decided to go with the Zoku Integrated Commerce – POS Module when we moved to using NetSuite. Everyone from the backend team to the front-of-house sales people found the system really easy to use and got used to it really quickly. The ability to use the POS off of a computer or handheld device also allowed us to be flexible in our different sales channels.

The Zoku support team is also quick to respond and is able to work with the company to constantly enhance the system when needed. A POS we would highly recommend being used with NetSuite.

Great Software and Support

We needed an integrated POS for NetSuite that is fast and easy to use with complex promotions features and a strong loyalty program syncing in NetSuite so we could have one loyalty program for our stores and eCommerce. Zoku delivered this and their support is great.

A SuiteApp that I Trust

I have been using Zoku POS since 2017. During these six years, | have been able to see the continuous improvements and enhancements they have made to the SuiteApp. I was lucky enough to work hand-in-hand with the developers on some features. The POS is easy to use and fast. Itis able to cater to complex discount mechanics to attract our customers and help us stay competitive in the industry. The software is able to be used on multiple hardware platforms. caters well to pop-up stores too. Above all, the support is excellent.

Implementation Delivers Big Results

We recently implemented Zoku POS across 110+ stores, streamlining operations and improving efficiency with great success. Zoku’s seamless integration with NetSuite ERP has significantly reduced the amount of labor required to translate data between the two systems. This SuiteApp has not only saved time but also minimized errors and ensured accurate and up-to-date information across all stores. Overall, Zoku POS has proven to be a game-changer in enhancing operational efficiency and effectiveness for our business spread over multiple locations nationwide.

Reliable and Powerful POS for both Physical and Online Stores!

The implementation of Zoku SuiteApp a few years ago went very smoothly, and we are very happy with it so far. Reliable synchronization of inventory in NetSuite and with our online store, and very flexible and powerful POS software that allows serialized inventory and validation for each sale. No regrets at all!

Great SuiteApp for our Retail Stores

We have two retail stores that required a POS when moving to NetSuite. We started out with an app that was not Zoku, and it was a nightmare. The lag times and glitches were a huge problem. Once we have moved to Zoku Integrated Commerce, those problems have improved a great deal. The SuiteApp is straightforward and easy to learn and use. I have also found the support team incredibly helpful for minor issues, as well as being open to making upgrades we request. All in all, I would recommend Zoku over all the other POS apps I’ve looked at that integrate with NetSuite. Thanks Zoku!

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