The Zoku platform provides Mignon Faget with a modern store system designed for jewelry and specialty retail operations. Store associates can complete sales, manage inventory, and assist customers including handling repair requests while store activity remains synchronized with NetSuite in real time.
Product, customer, sales, and inventory information are maintained in NetSuite as the single source of truth, giving both store teams and management accurate visibility across locations.
“The rollout was seamless, and the impact has been immediate. Zoku keeps everything synchronized with NetSuite in real time, so we’re no longer maintaining two databases or troubleshooting sync issues. The changes to our repair workflow have also transformed how we manage our service process — production can now see what’s coming in before it even arrives, keeping everything running smoothly.”
How Mignon Faget Streamlines Retail Operations with Zoku
Zoku’s solutions give Mignon Faget store teams the tools they need to sell, serve customers, manage repairs, and control inventory while keeping all activity synchronized with NetSuite.
Empowering Store Associates
Store associates can quickly complete sales, assist customers, manage repairs, and perform inventory operations using intuitive store systems connected to Oracle NetSuite, where product, customer, sales, and inventory data remain the single source of truth.
Unified Customer View with 20+ Years of History and Real Time Sales
Repair and Special Order Management
Manage repair processes and special orders directly from the store, giving associates visibility into service workflows and customer requests.
Assisted Selling with Product Details and Images
Inventory Management Across Locations
Perform inventory counts, stock adjustments, transfers, and label printing directly from the store while maintaining accurate inventory visibility across gallery locations.
Gift Cards and Advanced Promotions
Sell and redeem gift cards and apply advanced promotions directly at the POS while keeping transactions and balances synchronized with NetSuite.
Integrated Payments
Process in store payments through integrated payment terminals that work with the POS while synchronizing payment data with NetSuite for accurate financial records and competitive payment processing rates.
Unified Store Operations Across Locations
Store teams can operate consistently across all locations with real time access to customer, sales, and inventory data, while fulfilling and receiving transfer orders between stores accurately.
By connecting store activity directly with NetSuite, Mignon Faget now maintains consistent inventory visibility across its gallery locations while supporting the service oriented workflows that are central to jewelry retail operations.
As the next phase of its roadmap, Mignon Faget plans to implement Zoku Loyalty to further strengthen customer engagement across its online and in store channels.