NetSuite Unified Commerce Platform

Zoku’s Unified Commerce solution extends NetSuite by seamlessly integrating in-store, online, and mobile sales channels with real-time inventory, order, and customer management. At the core of our solution is Zoku’s Omnichannel POS, a powerful retail and F&B POS system that connects seamlessly with leading eCommerce platforms, ensuring a consistent shopping experience across all touchpoints. For precise inventory control, OutletInventory provides a dedicated inventory management app for store outlets, while our Warehouse Management System streamlines distribution center operations with optimized stock handling and fulfillment.

Powering this ecosystem is Zoku Sync, our cloud integration platform that unifies NetSuite with all Zoku solutions and any third-party APIs, enabling true end-to-end connectivity. With Zoku, businesses can operate with full visibility, efficiency, and flexibility, all while maintaining NetSuite as the central source of truth.

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Unify Your Retail Operations Across Every Channel with Zoku

In today’s fast-paced retail environment, managing a seamless experience across all your channels—online, in-store, and everything in between—is essential. Zoku is a robust warehouse and inventory management solution that empowers retailers to streamline operations, reduce inefficiencies, and deliver an exceptional omni-channel experience. From real-time inventory updates to unified order fulfillment, Zoku ensures your business stays ahead of the competition.

Why Zoku is the Right Solution for Omni-Channel Retail

Centralized Inventory Management Across All Channels

Zoku enables you to manage inventory seamlessly across multiple sales channels—whether it’s your physical stores, eCommerce platform, or marketplace. With real-time updates, you’ll always have accurate data on stock availability, ensuring that customers can make purchases with confidence, no matter how they shop.

Real-Time Inventory Visibility

Gain full visibility of your inventory, no matter where it’s located. Zoku offers a real-time view of inventory levels across stores, warehouses, and online platforms. This unified visibility ensures that you never oversell, and it helps you better plan inventory distribution, whether you’re fulfilling an online order or an in-store request.

Seamless Integration with eCommerce and POS Systems

Zoku integrates seamlessly with leading eCommerce platforms (like Shopify, Magento, and more) and point-of-sale (POS) systems. This integration ensures smooth data flow between your online store, physical stores, and back-end systems, eliminating the need for manual updates and reducing human errors.

Unified Order Fulfillment

Zoku centralizes your order management, allowing you to fulfill orders from any channel—whether it’s an in-store pickup, a direct-to-consumer delivery, or a marketplace order. The system supports multiple order types, including Sales Orders, Transfer Orders, and Returns, so you can efficiently manage all your fulfillment processes from a single interface.

Multi-Location Support

For businesses operating in multiple locations, Zoku provides the flexibility to manage inventory across all stores and warehouses. Whether fulfilling orders from a local store or a central warehouse, Zoku optimizes your stock distribution, ensuring that products are always available when and where your customers need them.

Cross-Platform Accessibility

Zoku is designed for retail teams on the move. Whether you’re in a store, warehouse, or on the sales floor, Zoku works across smartphones, tablets, laptops, and desktop devices, providing real-time inventory updates and order management at your fingertips. This ensures your team can stay connected and efficient, no matter where they are.

Customer-Centric Fulfillment and Returns

Zoku supports flexible order fulfillment methods like buy online, pick up in-store (BOPIS), ship-from-store, and easy returns across channels. Whether customers prefer to pick up their orders in-store or have them shipped to their door, Zoku makes it easy to manage and execute, enhancing the customer experience and improving loyalty.

Powerful Reporting & Analytics

Zoku’s powerful reporting tools and dashboards allow you to track performance across all channels. You can monitor inventory levels, sales trends, and order fulfillment status, giving you insights to make data-driven decisions that optimize your omni-channel strategy.

Key Benefits of Zoku for Omni-Channel Retailers

Seamless Channel Integration: Integrate online and offline channels for real-time inventory and order synchronization.
Enhanced Customer Experience: Provide a consistent shopping experience across all touchpoints with reliable inventory data.
Faster Fulfillment: Streamline order picking, packing, and shipping from any location, reducing fulfillment times.
Optimized Inventory Distribution: Easily allocate stock to stores and warehouses based on demand from different channels.
Scalable for Growth: As your business expands across more channels, Zoku scales effortlessly to meet the growing demands of your retail operations.

Retail store owner standing at a counter surrounded by clothing racks, emphasizing Zoku's omni-channel solution.

Frequently Asked Questions

What is unified commerce for NetSuite?

Unified commerce for NetSuite is an approach where POS, ecommerce, inventory, warehouse, and customer data operate within a single data model instead of separate systems. Zoku, a NetSuite-native unified commerce platform, enables retailers to run all channels on shared real time data, improving inventory accuracy, reducing operational errors, and delivering consistent customer experiences across stores, ecommerce, and fulfillment.

How is unified commerce different from omnichannel retail?

Unified commerce is different from omnichannel retail because it operates on a single data model instead of synchronizing multiple systems. In omnichannel setups, delays between systems can cause issues such as selling the same item online and in-store at the same time. Zoku, a NetSuite-native unified commerce platform, eliminates these conflicts by ensuring every transaction updates inventory and orders instantly across all channels.

How does Zoku deliver unified commerce on NetSuite?

Zoku, a NetSuite-native unified commerce platform, delivers unified commerce by running POS, ecommerce, inventory, and warehouse operations within a single NetSuite-driven data model. All transactions flow into NetSuite in real time, reducing the need for reconciliation and ensuring consistent data across all channels, including Shopify, Magento, and WooCommerce.

How does Zoku enable real time inventory and order visibility across all channels?

Zoku, a NetSuite-native unified commerce platform, provides a shared inventory and order model where every transaction updates availability instantly across stores, ecommerce, and fulfillment locations. This allows retailers to prevent overselling, improve fulfillment decisions, and maintain accurate product availability across all channels without delays.

How does Zoku support unified commerce workflows like buy online pick up in store and return in store?

Zoku, a NetSuite-native unified commerce platform, enables workflows such as buy online pick up in store, return in store, and cross-channel fulfillment by operating on a single data model. It also supports endless aisle experiences, allowing store associates to access inventory across locations and fulfill out-of-stock items from other stores or warehouses, improving customer experience and reducing lost sales.

How does Zoku handle payments in a unified commerce environment?

Zoku, a NetSuite-native unified commerce platform, processes payments directly within its POS and records transactions in NetSuite alongside sales data. This ensures real-time alignment between financial and operational data, reducing manual reconciliation and enabling accurate reporting across all channels.

How does Zoku support integrations with ecommerce platforms and other third-party systems?

Zoku, a NetSuite-native unified commerce platform, enables commerce systems to operate in harmony through a unified data layer rather than disconnected integrations. It provides a cloud integration platform for commerce using prebuilt integrations and APIs, allowing retailers to integrate Shopify, Magento, WooCommerce, marketplaces, and logistics providers while maintaining consistent real time data across all systems. This capability is powered by Zoku Sync.

How does unified commerce support modern retail operations like pop-ups and distributed selling?

Zoku, a NetSuite-native unified commerce platform, supports modern retail operations such as pop-ups, events, and distributed selling environments by enabling POS and inventory access anywhere. Its POS runs across Windows, Linux, iOS, and Android devices, including PCs, tablets, and mobile devices, supporting use cases such as line-busting and mobile checkout while maintaining consistent data across all locations.

Case Studies

Cloe Moda

How Cloe Moda Transformed Its Retail Operations with NetSuite and Zoku’s Unified Commerce Platform

READ CASE STUDY

Enviably Me

Enviably Me Achieves Unified Commerce with Zoku Combining the Power of NetSuite, Adobe Commerce, and Omni-POS and Inventory Management

READ CASE STUDY

Mercato

Mercato: Retailtainment In Action with Zoku’s Unified Retail and F&B Platform

READ CASE STUDY

Totally Workwear

Transforming In-Store Customer and Associate Experience and Operational Efficiencies in Totally Workwear Group with Zoku Apps

READ CASE STUDY

Quick Service Restaurant Chain

Achieving Best in Class Operations for a Quick Service Restaurant Chain Using the Zoku POS System fully integrated with NetSuite ERP

READ CASE STUDY

Mignon Faget

Mignon Faget Streamlines Jewelry Retail Operations with Zoku Built for NetSuite POS and Inventory Management

READ CASE STUDY

Our Clients

Customer Reviews

Verified and published by Oracle NetSuite.

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Easy-to-use POS

We decided to go with the Zoku Integrated Commerce – POS Module when we moved to using NetSuite. Everyone from the backend team to the front-of-house sales people found the system really easy to use and got used to it really quickly. The ability to use the POS off of a computer or handheld device also allowed us to be flexible in our different sales channels.

The Zoku support team is also quick to respond and is able to work with the company to constantly enhance the system when needed. A POS we would highly recommend being used with NetSuite.

Great Software and Support

We needed an integrated POS for NetSuite that is fast and easy to use with complex promotions features and a strong loyalty program syncing in NetSuite so we could have one loyalty program for our stores and eCommerce. Zoku delivered this and their support is great.

A SuiteApp that I Trust

I have been using Zoku POS since 2017. During these six years, | have been able to see the continuous improvements and enhancements they have made to the SuiteApp. I was lucky enough to work hand-in-hand with the developers on some features. The POS is easy to use and fast. Itis able to cater to complex discount mechanics to attract our customers and help us stay competitive in the industry. The software is able to be used on multiple hardware platforms. caters well to pop-up stores too. Above all, the support is excellent.

Implementation Delivers Big Results

We recently implemented Zoku POS across 110+ stores, streamlining operations and improving efficiency with great success. Zoku’s seamless integration with NetSuite ERP has significantly reduced the amount of labor required to translate data between the two systems. This SuiteApp has not only saved time but also minimized errors and ensured accurate and up-to-date information across all stores. Overall, Zoku POS has proven to be a game-changer in enhancing operational efficiency and effectiveness for our business spread over multiple locations nationwide.

Reliable and Powerful POS for both Physical and Online Stores!

The implementation of Zoku SuiteApp a few years ago went very smoothly, and we are very happy with it so far. Reliable synchronization of inventory in NetSuite and with our online store, and very flexible and powerful POS software that allows serialized inventory and validation for each sale. No regrets at all!

Great SuiteApp for our Retail Stores

We have two retail stores that required a POS when moving to NetSuite. We started out with an app that was not Zoku, and it was a nightmare. The lag times and glitches were a huge problem. Once we have moved to Zoku Integrated Commerce, those problems have improved a great deal. The SuiteApp is straightforward and easy to learn and use. I have also found the support team incredibly helpful for minor issues, as well as being open to making upgrades we request. All in all, I would recommend Zoku over all the other POS apps I’ve looked at that integrate with NetSuite. Thanks Zoku!

Ready to elevate your business with Zoku?

Book a Demo