Zoku Customizations to fit your needs

As modern retail businesses grow more complex, off-the-shelf systems often fall short in meeting the unique operational, customer experience, and reporting needs of multi-channel environments. That’s why the combination of Zoku’s flexible retail platform and NetSuite’s powerful ERP capabilities is so compelling. Together, they provide retailers with a robust foundation that not only supports day-to-day operations but also allows for deep customizations and automation across key business functions.

From point-of-sale to back-office financials, inventory, and customer relationship management, every touchpoint can be tailored to reflect the way your business actually operates—not the way generic systems expect it to. Whether you’re looking to enhance visibility into store performance, connect sales and fulfillment processes, or personalize your customer experiences across channels, Zoku and NetSuite offer a highly adaptable tech stack that grows with you.

In the sections below, we’ll explore how you can extend and customize both platforms using NetSuite’s customization tools and Zoku’s flexible configurations—empowering your team to build a truly integrated, efficient, and scalable retail ecosystem.

NetSuite Customization for Zoku

1

Custom Fields: Add unique fields within NetSuite to track specific data points captured by Zoku. This might include customer loyalty program details, specific promotions used at the POS, or even employee performance metrics.
2

Custom Reports: Leverage NetSuite’s powerful reporting engine to create tailored reports combining Zoku POS data with your broader NetSuite financials, inventory, and customer data. Analyze sales trends by channel, employee performance, or even product performance across your online and physical stores.
3

Workflows: Automate key processes between Zoku and NetSuite. For example, automatically generate a sales order in NetSuite when a transaction is completed in Zoku, or trigger a low stock alert when inventory falls below a certain threshold.
4

SuiteScript: For advanced customizations, NetSuite’s SuiteScript allows developers to create custom functionalities, integrations, and applications that further connect Zoku with your unique NetSuite setup.

Powerful Integration Between NetSuite and Zoku

Zoku Customization

Screen Layouts: Customize the POS interface to match your branding and workflow. Highlight key information, streamline checkout processes, and ensure your sales associates have the most relevant information at their fingertips.
Hardware Integration: Connect Zoku with a variety of hardware peripherals, including barcode scanners, receipt printers, and payment terminals, to create a seamless and efficient checkout experience.
Integrations: Extend Zoku’s functionality by integrating with third-party applications, such as loyalty programs, marketing automation tools, and e-commerce platforms.

By combining the customization capabilities of both NetSuite and Zoku, you can create a truly personalized solution that optimizes your retail operations, reporting, and overall business processes. This powerful synergy enables businesses to tailor workflows, user interfaces, and data flows to match their exact operational requirements—whether that means adjusting POS menus for regional preferences, automating specific inventory rules, or customizing reports for different business units.

The flexibility of both platforms ensures that your technology stack evolves alongside your business, scaling seamlessly as you expand into new markets, add new product lines, or shift your sales strategy. With Zoku and NetSuite, you’re not locked into rigid systems—you’re empowered with tools that grow and adapt with you, enabling long-term success and competitive advantage.

Our Clients

Customer Reviews

Verified and published by Oracle NetSuite.

View on SuiteApp

Easy-to-use POS

We decided to go with the Zoku Integrated Commerce – POS Module when we moved to using NetSuite. Everyone from the backend team to the front-of-house sales people found the system really easy to use and got used to it really quickly. The ability to use the POS off of a computer or handheld device also allowed us to be flexible in our different sales channels.

The Zoku support team is also quick to respond and is able to work with the company to constantly enhance the system when needed. A POS we would highly recommend being used with NetSuite.

Great Software and Support

We needed an integrated POS for NetSuite that is fast and easy to use with complex promotions features and a strong loyalty program syncing in NetSuite so we could have one loyalty program for our stores and eCommerce. Zoku delivered this and their support is great.

A SuiteApp that I Trust

I have been using Zoku POS since 2017. During these six years, | have been able to see the continuous improvements and enhancements they have made to the SuiteApp. I was lucky enough to work hand-in-hand with the developers on some features. The POS is easy to use and fast. Itis able to cater to complex discount mechanics to attract our customers and help us stay competitive in the industry. The software is able to be used on multiple hardware platforms. caters well to pop-up stores too. Above all, the support is excellent.

Implementation Delivers Big Results

We recently implemented Zoku POS across 110+ stores, streamlining operations and improving efficiency with great success. Zoku’s seamless integration with NetSuite ERP has significantly reduced the amount of labor required to translate data between the two systems. This SuiteApp has not only saved time but also minimized errors and ensured accurate and up-to-date information across all stores. Overall, Zoku POS has proven to be a game-changer in enhancing operational efficiency and effectiveness for our business spread over multiple locations nationwide.

Reliable and Powerful POS for both Physical and Online Stores!

The implementation of Zoku SuiteApp a few years ago went very smoothly, and we are very happy with it so far. Reliable synchronization of inventory in NetSuite and with our online store, and very flexible and powerful POS software that allows serialized inventory and validation for each sale. No regrets at all!

Great SuiteApp for our Retail Stores

We have two retail stores that required a POS when moving to NetSuite. We started out with an app that was not Zoku, and it was a nightmare. The lag times and glitches were a huge problem. Once we have moved to Zoku Integrated Commerce, those problems have improved a great deal. The SuiteApp is straightforward and easy to learn and use. I have also found the support team incredibly helpful for minor issues, as well as being open to making upgrades we request. All in all, I would recommend Zoku over all the other POS apps I’ve looked at that integrate with NetSuite. Thanks Zoku!

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