Zoku Customizations to fit your needs

As modern retail businesses grow more complex, off-the-shelf systems often fall short in meeting the unique operational, customer experience, and reporting needs of multi-channel environments. That’s why the combination of Zoku’s flexible retail platform and NetSuite’s powerful ERP capabilities is so compelling. Together, they provide retailers with a robust foundation that not only supports day-to-day operations but also allows for deep customizations and automation across key business functions.

From point-of-sale to back-office financials, inventory, and customer relationship management, every touchpoint can be tailored to reflect the way your business actually operates—not the way generic systems expect it to. Whether you’re looking to enhance visibility into store performance, connect sales and fulfillment processes, or personalize your customer experiences across channels, Zoku and NetSuite offer a highly adaptable tech stack that grows with you.

In the sections below, we’ll explore how you can extend and customize both platforms using NetSuite’s customization tools and Zoku’s flexible configurations—empowering your team to build a truly integrated, efficient, and scalable retail ecosystem.

NetSuite Customization for Zoku

1

Custom Fields: Add unique fields within NetSuite to track specific data points captured by Zoku. This might include customer loyalty program details, specific promotions used at the POS, or even employee performance metrics.
2

Custom Reports: Leverage NetSuite’s powerful reporting engine to create tailored reports combining Zoku POS data with your broader NetSuite financials, inventory, and customer data. Analyze sales trends by channel, employee performance, or even product performance across your online and physical stores.
3

Workflows: Automate key processes between Zoku and NetSuite. For example, automatically generate a sales order in NetSuite when a transaction is completed in Zoku, or trigger a low stock alert when inventory falls below a certain threshold.
4

SuiteScript: For advanced customizations, NetSuite’s SuiteScript allows developers to create custom functionalities, integrations, and applications that further connect Zoku with your unique NetSuite setup.

Powerful Integration Between NetSuite and Zoku

Zoku Customization

Screen Layouts: Customize the POS interface to match your branding and workflow. Highlight key information, streamline checkout processes, and ensure your sales associates have the most relevant information at their fingertips.
Hardware Integration: Connect Zoku with a variety of hardware peripherals, including barcode scanners, receipt printers, and payment terminals, to create a seamless and efficient checkout experience.
Integrations: Extend Zoku’s functionality by integrating with third-party applications, such as loyalty programs, marketing automation tools, and e-commerce platforms.

By combining the customization capabilities of both NetSuite and Zoku, you can create a truly personalized solution that optimizes your retail operations, reporting, and overall business processes. This powerful synergy enables businesses to tailor workflows, user interfaces, and data flows to match their exact operational requirements—whether that means adjusting POS menus for regional preferences, automating specific inventory rules, or customizing reports for different business units.

The flexibility of both platforms ensures that your technology stack evolves alongside your business, scaling seamlessly as you expand into new markets, add new product lines, or shift your sales strategy. With Zoku and NetSuite, you’re not locked into rigid systems—you’re empowered with tools that grow and adapt with you, enabling long-term success and competitive advantage.

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