across all stores and online channels, integrating
all cost and revenue centers:
Streamline and optimize your retail operations across all stores and online channels, integrating all cost and revenue centers:
- Does management of orders, inventory, accounting, procurement take time that would be better spent growing your business ?
- Are you integrating Accounting, Inventory Management, Logistics, HR & Payroll, POS and eCommerce to provide a unified view of your operations and customers?
- Do you have at your fingertips all the data and advanced analytics tools you need to make the right decisions at the right times?
- Do you have multiple Point-to-Point integrations which consume time and resources? Wouldn’t enterprise-wide integration make more sense?
ZOKU helps you grow profitably, reducing Total Cost of Ownership and increasing profitable revenues!
ZOKU for Retail
A comprehensive omnichannel suite with back office functions and consumer sales channels, all seamlessly integrated.
ZOKU for Retail helps you grow profitably by streamlining your operations and building customer loyalty with a single, unified 360 degree view of your enterprise and consumer interactions across all touch points. ZOKU is an end-to-end integrated suite integrating all retail-related business flows within your organization, linking all customer touch points across all channels. It empowers you with the information visibility and insights to achieve peak performance for your store and digital channels as well as your logistics and back office operations.
Legacy Systems and standalone proprietary software prevent omnichannel excellence.
A PwC study found that 40% of retailers blamed legacy systems and difficult-to-integrate software for subverting their omnichannel efforts. Purchasing proprietary software and inflexible solutions is not the way to overcome omnichannel challenges. Far better to invest in integration technology that bridges the gaps between your backend platforms.
Cloud Retail Management Software
ZOKU FOR RETAIL HIGHLIGHTS
There are several reasons retailers should own their sales channels, both brick and mortar and digital. Here are some key reasons:
- Control: Maintain control over the customer experience, from the moment a customer discovers their brand to the point of sale.
- Flexibility: Quickly adapt to changing market conditions and customer needs, such as launching new products, changing pricing or promotions, and responding to customer feedback.
- Data: Valuable data on customer behavior and preferences, such as purchasing history, demographics, and product preferences. This data can be used to inform marketing and merchandising strategies and improve the customer experience.
- Cost-effectiveness: Retailers with their own sales channels can often operate more cost-effectively than those that rely on third-party channels. For example, they can avoid paying commissions or fees to third-party sellers, reduce overhead costs, and optimize their supply chain and inventory management.
- Branding: By having their own sales channels, retailers can strengthen their brand identity and stand out from competitors. They can use their sales channels to communicate their brand values, tell their brand story, and build an emotional connection with customers.
In summary, having their own sales channels enables retailers to maintain control, adapt quickly, gain valuable data, operate more cost-effectively, and build their brand identity. These benefits can help retailers increase sales, improve customer loyalty, and stay competitive in a crowded market.
Zoku took a simple approach in building a comprehensive and robust offering. Understanding that there are best in class systems to address core capabilities, Zoku chose Oracle NetSuite to provide all back office functions of the omnichannel retail management platform and as a NetSuite development partner is able to develop features in NetSuite to cover any gaps.
For the sales channels, Zoku integrates with leading eCommerce platforms such as Magento, Shopify and WooCommerce and for in-store sales Zoku built an advanced Point of Sale System and Inventory Management solution. In addition, Zoku brings is comprehensive Warehouse Management System to offer a complete solution .
An omnichannel retail management system is a comprehensive software platform that enables retailers to manage and streamline their operations across multiple sales channels. The system provides a unified view of the business, allowing retailers to manage their inventory, orders, and customer interactions seamlessly across multiple channels, including online stores, mobile apps, brick-and-mortar stores, and more.
An omnichannel retail management system typically includes features such as:
- Inventory management: The system manages inventory levels across all sales channels, providing real-time visibility into stock levels and automating inventory tracking to prevent stockouts.
- Order management: The system automates the order management process, including order entry, processing, fulfillment, shipping, and tracking, to ensure that orders are fulfilled efficiently and accurately.
- Sales Channels: Online and brick and mortar
- Customer management: The system manages customer interactions across all channels, providing a single, unified view of customer data, including purchase history, preferences, and contact information.
- Sales analytics: The system provides real-time reporting and analytics to help retailers make informed decisions based on accurate and timely data, including sales data, inventory data, and customer data.
- Marketing automation: The system automates marketing campaigns across multiple channels, including email, social media, and mobile apps, to increase customer engagement and sales.
By providing a comprehensive view of the business across multiple channels, an omnichannel retail management system helps retailers improve operational efficiency, reduce errors, and provide a better customer experience. The system enables retailers to respond quickly to changing market conditions and customer preferences, ultimately leading to increased sales and profitability.
Omnichannel retailing is a retail strategy that aims to provide customers with a seamless and consistent shopping experience across all available channels, including brick-and-mortar stores, online stores, social media platforms, mobile apps, and other digital channels.
The goal of omnichannel retailing is to provide customers with a unified and integrated experience, regardless of how they choose to shop. This means that customers can research, browse, purchase, and return products using any combination of channels, and their experience will be consistent and personalized throughout.
In an omnichannel retailing strategy, retailers use technology and data to connect and integrate different channels, providing customers with a seamless experience. This often involves investing in sophisticated inventory management systems, logistics and delivery networks, customer relationship management tools, and analytics and data platforms.
By providing customers with a seamless and consistent experience across all channels, retailers can increase customer satisfaction, loyalty, and sales, and gain a competitive advantage in an increasingly crowded retail market.
The Zoku Integrated Commerce Suite offers a completely integrated solution between your back office and all consumer channels.
The omnichannel, multiplatform ZOKU Point of Sale consists of a lightweight client which works in lightning speed, online and offline, at high transaction volumes. It includes features like advanced promotions and loyalty as well as omnichannel features.
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The Customer Relationship Management (CRM) module delivers a real-time, 360-degree view of your customers with a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support.
LEARN MOREThe ZOKU Warehouse Inventory is an add-on cross-platform mobile application offering diverse capabilities. It comes with a user-friendly interface for warehouse operations staff to facilitate order receipt, transfer, fulfillment, counts as well as manufacturing tasks.
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Optimize procurement processes for improved cost control with more efficient approval workflow routing.
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Optimize inventory availability and keep stock levels low while meeting delivery expectations, simplifying operations and having centralized control at HQ.
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Choose any of the leading eCommerce platforms that suits your business and budget. Zoku’s Omni-Commerce API will integrate your eCommerce stores with your back-office systems, warehouses and your Point Of Sale system.
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Zoku Sync connects all front-end and back-end systems to create a holistic view of your retail operations: order lifecycle and inventory from every distribution channel.
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The Zoku Retail Analytics Platform creates a unified, actionable repository of all data relevant to each dimension of retail operations, making this integrated and enriched information easily accessible and actionable enterprise-wide, customized for each manager.
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The ZOKU A&F module provides a 360-degree financial management solution.
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Don’t burden your business with fragmented systems and processes.
Choose a next generation suite trusted by leading businesses around the world and backed by a strong development team with dedicated 24/7 support. Contact us today!