Streamline your Food and Beverage operations
across subsidiaries, branches, franchises and
outlets, growing profitably by increasing
revenues and cutting costs.

Zoku + NetSuite for Food & Beverage

Zoku for F&B is the key to enabling wrap-around innovation optimizing the profitability of recipes and menus, technology, supply chain, back office and the overall customer experience across all channels.

Don’t undermine your restaurant business with half-baked solutions.

Zoku’s first of its kind Restaurant Management Suite offers a best of class integrated solution for F&B operators large and small, backed by a global company with a development team continuously enhancing product features and a dedicated 24/7 global support team.

Zoku + NetSuite for Food & Beverage: Transforming Your Business with Innovation

Unlock the full potential of your Food and Beverage (F&B) operations with Zoku’s seamless integration with NetSuite. This all-in-one solution empowers your business to optimize profitability, streamline processes, and enhance customer experiences across all channels. From menu and recipe optimization to supply chain management, technology, and back-office operations, Zoku + NetSuite delivers the innovation you need to stay ahead of the competition.

Why Settle for Half-Baked Solutions?

Running a restaurant is complex, and relying on disjointed or outdated systems can hold you back. Zoku’s Restaurant Management Suite offers a best-in-class, integrated solution for F&B operators of all sizes. Backed by a global development team, Zoku is continuously enhancing its features, with a dedicated 24/7 support team to ensure your business runs smoothly.

Zoku for Food & Beverage: The All-Inclusive Suite

Zoku’s cloud-based Restaurant Management Suite combines essential tools into one unified, fully integrated solution:

Customizable Menu Management
Dine in, Takeout, Delivery, and Table Ordering Kitchen Integration with Displays or Printers
Real-time Table Management
Flexible Payment Options
Ingredient-Level Inventory Tracking
Real-time Sales Analytics
Third Party System Integration
Customer Management
Mobile and Offline Functionality

Zoku for F&B helps Quick-Service Restaurants (QSR), Table Service establishments, and Bars grow profitably by streamlining operations and building customer loyalty. With a 360-degree view of your multi-location business and customer interactions, Zoku gives you complete control, whether online or at physical outlets.

Drive Efficiency with Zoku’s Comprehensive Integration

Zoku’s integration with NetSuite is a game-changer for F&B operators. By connecting front-of-house systems with kitchen and back-office operations, we enable a truly omnichannel experience. Key features include:

Order Management

Table and Guest Management: Supports table assignment and tracking for table service.

Order Customization and Modifiers: Allows special instructions and modifiers for each order, ensuring alignment with inventory and recipes.

Kitchen Display System (KDS) Integration: Orders flow directly to the kitchen for streamlined processing, with preparation times managed in Zoku’s NetSuite module.

Order Holding and Timing Controls: Allows timed firing of orders to optimize kitchen workflow and align with kitchen preparation times.

Menu Management in Zoku’s NetSuite Module

Real-Time Menu Sync: Menu data is managed within Zoku’s F&B NetSuite module, allowing instant updates across locations.

Pricing Variants and Seasonal Menus: Pricing and menu adjustments are easily managed and synced for promotions or seasonal changes.

Inventory and Wastage Management

Ingredient-Level Tracking: Ingredient usage updates in real time, helping maintain stock accuracy and prevent shortages.

Recipe and Cost Control: Tracks ingredient consumption per recipe to maintain cost control and minimize waste.

Inventory Counting and Wastage Calculation: Supports regular inventory counts, with functionality to calculate wastage, spillage, and track usage over time.

Payment Processing and Billing

Flexible Billing Options: Includes split billing by item, seat, or evenly, with all transaction data available for reporting.

Multi-Channel Payment Support: Accepts various payment types (e.g., cards, mobile wallets) with secure processing.

Tip and Service Charge Management: Automated prompts for tips and service charge handling, reflected in financial reports.

Customer Management

Unified Customer Profiles: Syncs customer data, consolidating purchase history, preferences, and loyalty program participation.

Targeted Loyalty and Discount Programs: Tracks customer visits and applies loyalty rewards to enhance retention.

Order API for Third-Party Integration

Order API for Delivery Integration: Supports integration with third-party delivery platforms through Zoku’s Order API, allowing external orders to sync with the POS system for streamlined management.

User Activity Tracking

Staff Activity Monitoring: Tracks user activity within the system for operational oversight and performance analysis.

Advanced Reporting, Financial Insights, and Analytics

Sales and Performance Reports: Provides sales reports by item, category, or shift for actionable insights.

Inventory and Wastage Reports: Detailed reports on inventory usage, wastage, and spillage support cost control and better forecasting.

Customer Behavior Insights: Provides data-driven insights into customer behavior to optimize promotions and menu offerings.

Financial Reporting and Management: Real-time data flow for centralized reporting across multiple locations.

Mobile and Offline Capabilities

Mobile Device Compatibility: Supports mobile devices for tableside ordering in table service or on-the-go in QSR/cafe settings.

Offline Mode: Allows continuity during connectivity issues, syncing data once reconnected.

Service Notifications for QSR/Cafe

Buzzer and Screen Notifications: Sends notifications to buzzers or screens for order pickups, enhancing the speed and efficiency of QSR/cafe service.

Benefits for F&B Operators

Streamline Logistics and Operations: Connect all systems and data for smooth, efficient operations.
Empower Managers with Insights: Help managers optimize their territories with personalized, real-time data.
Enhance Customer Loyalty: Use data to build deeper connections and loyalty with customers.
Boost Profitability: Drive smarter decision-making and improve your bottom line.

A Quick-Service Restaurant (QSR) associate using with the Zoku POS at the restaurant counter

Zoku for F&B is Perfect for:

Quick-Service Restaurants (QSR)

Table Service Restaurants

Zoku's NetSuite Point Of Sale Flow Chart

An omnichannel POS gives you 360-degree visibility and operational control all areas of your operations across all online and physical points of sale. Advanced Analytics and Business Intelligence modules deliver the transparency and deep insight. Drill down and filter all data to discover inefficiencies and bottlenecks. Share that data instantly in real-time to the relevant managers and staff. Generate the in-depth reports you need to see what’s happening anytime.

AI-driven Business Intelligence and Analytics to deepen insights into every aspect of operations, and Document Automation to reduce paperwork and streamline internal and customer-facing business processes.

At every operational level, Managers have the relevant personalized view and deep insight they need to supervise what’s happening in their territory and how to make things run more smoothly, efficiently and profitably.

Zoku is an end-to-end integrated software management suite specifically designed for F&B operators, including QSRs, table service restaurants and bars.

It unifies all systems and processes within your organization, linking all front of house and online customer touch points with your kitchen and back office systems in an omni-channel context, powered by the world’s most advanced Accounting, Inventory Management, Food Manufacturing, Procurement and CRM modules.

ZOKU for F&B Suite empowers you to streamline all logistics, product, sales data and reporting in a unified system with a single data repository.

Automated Inventory management for calculating preferred stocking levels, lead times and re-order points for each individual restaurant. Recipe and menu management to ensure that all required ingredients reach the right kitchen with the right stock levels. Comprehensive financial management with end-to-end real-time reporting at the local, regional and headquarter levels.

Start enjoying smooth operations and say goodbye to fragmented system and point-to-point software patches and expensive proprietary software.

ZOKU provides a unified data repository serving as the single source of truth, supporting Accounting, Purchasing, Inventory, Logistics, CRM and PoS “under one roof.” A cloud-based integration layer seamlessly connects via API all consumer channels, marketplaces, back office management systems, 3PLs and payment processors.

Frequently Asked Questions

For what type of food and beverage establishments is Zoku’s F&B Point Of Sale Suitable for ?Ronnel Lauros2023-03-02T19:34:34+00:00

For what type of food and beverage establishments is Zoku’s F&B Point Of Sale Suitable for ?

Zoku’s Food and Beverage Point of Sale is suitable for both Café/QSR establishments where the consumers order at the counter, as well as restaurants with table seating where the waiting staff can use a tablet with Zoku’s software to take orders from customers and send them to the kitchen. Certain core features such as kitchen and recipe management, order management and wastage management are common for both flavours of Zoku’s POS and others are specific to counter service and table service operations.

Are there any advantages in implementing an ERP system for growing F&B operators ?Ronnel Lauros2023-06-14T03:19:59+00:00

Are there any advantages in implementing an ERP system for growing F&B operators ?

As disused in a previous question, there are key business reasons an F&B operator should invest in technology and an Enterprise Resource Planning (ERP) system can cover several (but not all) of these reasons, including:

Streamlined operations by integrating various functions, such as accounting, inventory management, and procurement, into a single system. This can reduce manual processes and improve efficiency.
Enhanced, real-time visibility into their business operations, such as inventory levels, sales data, and supplier performance. This can help operators make informed decisions and respond quickly to changes in the market.
Improved inventory management by tracking stock levels, monitoring expiration dates, and automating stock replenishment. This can reduce waste and ensure that ingredients are always available when needed.
Increased accuracy by reducing errors and manual data entry. This can help operators avoid mistakes and improve customer satisfaction.
Cost savings: Reduce costs by improving inventory management, automating processes, recipe management and consumption and optimizing labor scheduling.
Better financial management with tools to manage financial transactions, such as accounts receivable and payable, payroll, and tax compliance. This can help operators improve cash flow and financial reporting.

What is a food and beverage management system ?Ronnel Lauros2023-03-02T19:32:38+00:00

What is a food and beverage management system ?

A food and beverage management system is a software solution that helps businesses in the food and beverage industry manage their operations more efficiently. It is designed to streamline processes related to inventory management, ordering, menu planning, staffing, and financial reporting.

Food and beverage management systems are typically used by restaurants, cafes, bars, hotels, and other hospitality businesses that serve food and beverages. They often include modules for front-of-house and back-of-house operations.

Common features of food and beverage management systems include, Menu Management, Ordering and Payments, Recipe Management, Inventory Management and Data Management.

By using a food and beverage management system, businesses can improve efficiency, reduce waste, and make data-driven decisions that can help them grow and succeed. They can also improve the customer experience by offering faster, more accurate service and customized menus.

Why should Food and Beverage operators invest in technology ?Ronnel Lauros2023-06-14T03:22:11+00:00

Why should Food and Beverage operators invest in technology ?

There are several reason food and beverage operators can see a high Return on Investment when spending money in technology, and here are the key ones:

Efficiency: Streamline operations, reduce errors, and save time. For example, point-of-sale (POS) systems can automate orders, track inventory, and generate reports, while kitchen automation systems can streamline food preparation and reduce waste.

Customer Experience: Enhance the customer experience, from ordering to payment. For example, accurate ordering from a POS system, streamlining kitchen operations with a Kitchen Display system for the chefs and kitchen staff.

Marketing: Technology can help food and beverage operators reach and engage with customers

Data: Gather and analyze data on customer behavior, such as ordering history, preferences, and demographics. This data can be used to inform marketing and menu strategies and improve the customer experience.

Competition: Stay competitive in a crowded market. For example, online ordering platforms can help operators expand their reach and attract new customers, while loyalty programs can help retain existing customers.

F&B POS

The omnichannel, multiplatform Zoku Point of Sale for F&B operators is a lightweight software client which works in lightning speed, online and offline, at high transaction volumes.

CRM

The Customer Relationship Management (CRM) module delivers a real-time, 360-degree view of your customers with a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfilment, renewal, upsell, cross-sell and support.

Procurement

Optimize procurement processes for improved cost control with more efficient approval workflow routing.

Advanced Inventory Management

Optimize inventory availability and keep stock levels low while meeting delivery expectations, simplifying operations and having centralized control at HQ.

Zoku Sync

Zoku Sync connects all front-of-house, kitchen and back-end systems to create a holistic view of your enterprise: Restaurant sales, inventory and orders from every channel.

Central Kitchen

The Zoku Central Kitchen solution comes with a strong manufacturing module and an easy to use interface for staff to enter data about ingredient consumption, assembly and transfer of finished products on a touch screen.

Accounting & Financials

The ZOKU A&F module provides a 360-degree financial management solution. It accelerates and simplifies financial closes, provides strong expense management, offers streamlined and auditable revenue management and ensures complete real-time visibility into financial performance, enterprise-wide.