As consumers seamlessly transition between in-store and online channels, the Point of Sale (POS) system becomes a critical component in delivering a consistent and personalised omnichannel shopping experience. A powerful POS integrated with NetSuite, or NetSuite POS, offers a powerful solution that can allow online and in-store and online sales, customer, and inventory data to be unified. Before making a decision, businesses should address crucial questions to ensure alignment with their unique requirements.
What is a NetSuite POS?
 A NetSuite POS, short for Point of Sale, is fully integrated and powered by NetSuite. This means that for a NetSuite POS, the single source of truth for all product, customer, sales, and inventory data resides in NetSuite. It enables businesses to provide high-quality, personalised buying journeys to their customers while achieving operational efficiencies.
In this article, we will list the key features and capabilities that a NetSuite POS should offer. Familiarising yourself with these features and how they align with your current and future business operations will allow you to understand if a NetSuite POS is the right tool for your business and what you need to look for when evaluating NetSuite POS options.
Key features of NetSuite POS include
Comprehensive transaction processing capabilities
Your NetSuite POS should provide a comprehensive suite of features for point-of-sale transactions. It should enable your business to efficiently handle various transaction types, including cash and carry, pre-orders, special orders, sales on account, exchanges, and returns. This full-featured capability ensures that it caters to the diverse needs of business operations.
User-friendly interface
It should prioritise user experience with responsive design technology, whether touch-based on tablets or traditional POS hardware. This ensures an easy-to-use digital selling and servicing experience across various devices. Whether engaging with customers in-store or on-the-go, the mobility and simplicity of the interface contribute to an efficient transaction process.
Omnichannel offering
The NetSuite POS should work in harmony with your e-commerce store and other store locations. It should allow buy online and pick up in-store, or purchase items from one store and choose to pick up or return them at another location. This ensures a seamless experience across all channels, providing your customers with a unified shopping experience.
Comprehensive customer insight
A comprehensive understanding of customers is crucial, and it enables your business to collect and analyse customer data. This includes details such as the average transaction amount, time between transactions, and loyalty points, allowing your company to tailor your interactions and offerings to individual customer preferences.
Inventory management
Real-time inventory visibility is crucial for preventing missed sales opportunities. Your NetSuite POS should offer your business the ability to access real-time product availability throughout the entire enterprise. This ensures that your customers are informed about product availability, allowing your business to optimise inventory management.
Reporting and analytics
It simplifies the reporting process with out-of-the-box reporting features. Your business can view real-time sales reports categorised by time, item, and tender type. This reporting capability provides valuable insights into sales performance, helping you make informed decisions to optimise your company’s operations.
What are the key questions businesses should ask before investing in NetSuite POS?
Choosing the right POS system for your business is essential for smooth operations and long-term success. NetSuite POS is one of the most widely used systems, but before you make this important purchase, there are a few key questions you should carefully consider to ensure it aligns with your specific business needs and goals.
1. Does the NetSuite POS facilitate real-time data synchronisation for accurate and up-to-date insights?
The ability to access real-time data is a game-changer if your business is aiming to make informed decisions promptly. With the right NetSuite POS, you can synchronise your data in real-time, so you can keep an eye on inventory levels, monitor sales performance, and respond to market trends on the fly. Ensure that it aligns with your business’s need for up-to-the-minute data to stay agile and competitive.
2. Does the NetSuite POS offer scalable features to accommodate the anticipated growth and expansion of the business?
As your business expands, so should your POS system. But before committing to a NetSuite POS, consider its scalability features. Can the system effortlessly handle the increasing number of transactions, inventory items, and users as your business expands? A scalable POS system ensures that your technology infrastructure can adapt to your evolving business needs without requiring a complete overhaul.
3. Does NetSuite POS provide a diverse range of payment options to meet customer preferences and market trends?
In the current dynamic market, offering flexibility in payment options is crucial for catering to a broad customer base. NetSuite POS should support a variety of payment methods, including credit cards, digital wallets, and other emerging payment technologies. This ensures that your customers can make purchases using their preferred methods, contributing to a positive and convenient shopping experience.
4. Is the NetSuite POS natively integrated with NetSuite?
There are many vendors offering NetSuite POS solutions. Most of them have point-to-point integrations with NetSuite. It’s essential to determine whether you can compromise with a POS that simply syncs data with NetSuite or if you need a natively integrated NetSuite POS powered by NetSuite.
5. Does the NetSuite POS offer inventory management capabilities?
A comprehensive POS solution needs to allow in-store personnel to perform inventory management transactions easily and efficiently. You do not want your store personnel to have to log in to NetSuite to perform operations such as inventory counts, transfers, and receiving or printing labels.
NetSuite POS and ZOKU: Powering Success for Your Business
Zoku’s Built For NetSuite POS is a powerful tool that unifies all your systems, eliminating inefficiencies and streamlining your operations for greater efficiency. If you are in a Retail, F&B, or B2B business looking to integrate your operations with overall business management, investing in this system can be a great way to do it.
The addition of the Zoku For NetSuite Omnichannel POS system further propels your store and digital channels, as well as optimises logistics and back-office operations. Whether you operate exclusively in one sector or have a diverse business model, our solution streamlines your operations for enhanced productivity.
Contact us today to explore tailored solutions and drive your business towards unprecedented success.