Zoku: A Complete POS Solution for Counter Service Operations

Zoku’s Counter Service POS solution is designed in combination with NetSuite to meet the fast-paced, high-turnover needs of counter service establishments. Running seamlessly on counter POS and tablets, it centralizes operations to provide unmatched efficiency and control across all locations. From streamlining orders to managing inventory, Zoku ensures every aspect of your business runs smoothly, allowing you to focus on delivering exceptional customer experiences.

Counter Service F&B Suite Flow of Data

Ideal for Counter Service Establishments

  • Quick Service Restaurants (QSRs): Manage high-volume transactions with speed and accuracy.

  • Cafés: Streamline orders for coffee, snacks, and light meals.

  • Bars: Simplify complex drink orders, manage tabs, and track inventory in real time.

  • Bakeries: Ensure seamless sales and inventory tracking for freshly baked goods.

  • Delis: Efficiently handle diverse menus and fast counter service.

  • Food Trucks: Use mobile POS capabilities for flexible, on-the-go operations.

  • Ice Cream Shops and Dessert Parlors: Simplify custom orders and inventory management.

  • Buffet-Style Eateries: Track self-service items and monitor real-time consumption.

  • Cafeterias: Coordinate meal services for large-scale operations with centralized control.

Key Features

POS Capabilities

  • Intuitive, fast interface optimized for counter service operations.
  • Runs seamlessly on counter POS and tablets for flexibility and convenience.
  • Flexible order options, including dine-in, takeaway, and curbside pickup.
  • Customizable order modifiers: Easily adjust orders to match customer preferences, such as toppings, ingredient swaps, or portion sizes.

Inventory Management and Control

  • Centralized inventory tracking powered by NetSuite for real-time visibility across all locations.
  • Automated tracking of inventory consumption and wastage to reduce spoilage and optimize costs.
  • Integrated procurement management through NetSuite to ensure stock availability.

Kitchen Management

  • Kitchen Display System (KDS) for real-time order updates and tracking.
  • Automated kitchen printing for order accuracy and efficiency.
  • Seamless communication between front-of-house and back-of-house teams.

Analytics in NetSuite

  • Access detailed reports on sales, inventory, and customer behavior, all powered by NetSuite.
  • Real-time dashboards with actionable insights to support data-driven decisions.
  • Monitor wastage trends and sales performance to optimize operations.

Customer Management and Loyalty Programs

  • Build customer profiles to enhance service personalization.
  • Launch and manage loyalty programs to encourage repeat visits.

Why Choose Zoku for Counter Service?

Zoku is more than just a POS system—it’s an operational hub designed to unify and streamline every aspect of your counter service business. By integrating advanced features like order customization, inventory management, and real-time analytics with the power of NetSuite, Zoku ensures your operations are optimized for growth and success.

Whether you’re operating a single café or managing multiple food truck locations, Zoku brings centralized command and efficiency to your fingertips. With real-time updates, advanced automation, and powerful NetSuite integration, your operations stay agile and your teams stay focused on delivering quality service.

Seamless NetSuite Integration for End-to-End Control

Zoku’s Counter Service POS doesn’t work in isolation—it connects deeply with NetSuite, enabling full visibility and control over your financials, procurement, supply chain, and CRM. That means fewer manual updates, less duplication, and more accuracy across every department.

With this native integration, your business benefits from:

  • Unified data across POS, accounting, inventory, and customer service

  • Streamlined workflows with fewer bottlenecks

  • Faster decision-making supported by up-to-date analytics

Let’s Make Your Operations Effortless

With Zoku, every transaction, order, and report is seamlessly connected—providing you with a comprehensive, real-time view of your entire business. From the front counter to the kitchen and beyond, our platform streamlines every aspect of your operations, reducing manual work, eliminating errors, and enhancing team collaboration. By centralizing critical functions like sales, inventory, and customer management, Zoku empowers your staff to work smarter and faster. Focus on what truly matters: crafting exceptional food, delivering memorable service, and building loyal customer relationships that fuel long-term success.

Customer Reviews

Verified and published by Oracle NetSuite.

Easy-to-use POS

We decided to go with the Zoku Integrated Commerce – POS Module when we moved to using NetSuite. Everyone from the backend team to the front-of-house sales people found the system really easy to use and got used to it really quickly. The ability to use the POS off of a computer or handheld device also allowed us to be flexible in our different sales channels.

The Zoku support team is also quick to respond and is able to work with the company to constantly enhance the system when needed. A POS we would highly recommend being used with NetSuite.

Great Software and Support

We needed an integrated POS for NetSuite that is fast and easy to use with complex promotions features and a strong loyalty program syncing in NetSuite so we could have one loyalty program for our stores and eCommerce. Zoku delivered this and their support is great.

A SuiteApp that I Trust

I have been using Zoku POS since 2017. During these six years, | have been able to see the continuous improvements and enhancements they have made to the SuiteApp. I was lucky enough to work hand-in-hand with the developers on some features. The POS is easy to use and fast. Itis able to cater to complex discount mechanics to attract our customers and help us stay competitive in the industry. The software is able to be used on multiple hardware platforms. caters well to pop-up stores too. Above all, the support is excellent.

Implementation Delivers Big Results

We recently implemented Zoku POS across 110+ stores, streamlining operations and improving efficiency with great success. Zoku’s seamless integration with NetSuite ERP has significantly reduced the amount of labor required to translate data between the two systems. This SuiteApp has not only saved time but also minimized errors and ensured accurate and up-to-date information across all stores. Overall, Zoku POS has proven to be a game-changer in enhancing operational efficiency and effectiveness for our business spread over multiple locations nationwide.

Reliable and Powerful POS for both Physical and Online Stores!

The implementation of Zoku SuiteApp a few years ago went very smoothly, and we are very happy with it so far. Reliable synchronization of inventory in NetSuite and with our online store, and very flexible and powerful POS software that allows serialized inventory and validation for each sale. No regrets at all!

Great SuiteApp for our Retail Stores

We have two retail stores that required a POS when moving to NetSuite. We started out with an app that was not Zoku, and it was a nightmare. The lag times and glitches were a huge problem. Once we have moved to Zoku Integrated Commerce, those problems have improved a great deal. The SuiteApp is straightforward and easy to learn and use. I have also found the support team incredibly helpful for minor issues, as well as being open to making upgrades we request. All in all, I would recommend Zoku over all the other POS apps I’ve looked at that integrate with NetSuite. Thanks Zoku!

Ready to elevate your counter service operations?