Zoku: A Complete POS Solution for Counter Service Operations

Zoku’s Counter Service POS solution is designed in combination with NetSuite to meet the fast-paced, high-turnover needs of counter service establishments. Running seamlessly on counter POS and tablets, it centralizes operations to provide unmatched efficiency and control across all locations. From streamlining orders to managing inventory, Zoku ensures every aspect of your business runs smoothly, allowing you to focus on delivering exceptional customer experiences.

Counter Service F&B Suite Flow of Data

Ideal for Counter Service Establishments

  • Quick Service Restaurants (QSRs): Manage high-volume transactions with speed and accuracy.

  • Cafés: Streamline orders for coffee, snacks, and light meals.

  • Bars: Simplify complex drink orders, manage tabs, and track inventory in real time.

  • Bakeries: Ensure seamless sales and inventory tracking for freshly baked goods.

  • Delis: Efficiently handle diverse menus and fast counter service.

  • Food Trucks: Use mobile POS capabilities for flexible, on-the-go operations.

  • Ice Cream Shops and Dessert Parlors: Simplify custom orders and inventory management.

  • Buffet-Style Eateries: Track self-service items and monitor real-time consumption.

  • Cafeterias: Coordinate meal services for large-scale operations with centralized control.

Key Features

POS Capabilities

  • Intuitive, fast interface optimized for counter service operations.
  • Runs seamlessly on counter POS and tablets for flexibility and convenience.
  • Flexible order options, including dine-in, takeaway, and curbside pickup.
  • Customizable order modifiers: Easily adjust orders to match customer preferences, such as toppings, ingredient swaps, or portion sizes.

Inventory Management and Control

  • Centralized inventory tracking powered by NetSuite for real-time visibility across all locations.
  • Automated tracking of inventory consumption and wastage to reduce spoilage and optimize costs.
  • Integrated procurement management through NetSuite to ensure stock availability.

Kitchen Management

  • Kitchen Display System (KDS) for real-time order updates and tracking.
  • Automated kitchen printing for order accuracy and efficiency.
  • Seamless communication between front-of-house and back-of-house teams.

Analytics in NetSuite

  • Access detailed reports on sales, inventory, and customer behavior, all powered by NetSuite.
  • Real-time dashboards with actionable insights to support data-driven decisions.
  • Monitor wastage trends and sales performance to optimize operations.

Customer Management and Loyalty Programs

  • Build customer profiles to enhance service personalization.
  • Launch and manage loyalty programs to encourage repeat visits.

Why Choose Zoku for Counter Service?

Zoku is more than just a POS system—it’s an operational hub designed to unify and streamline every aspect of your counter service business. By integrating advanced features like order customization, inventory management, and real-time analytics with the power of NetSuite, Zoku ensures your operations are optimized for growth and success.

Whether you’re operating a single café or managing multiple food truck locations, Zoku brings centralized command and efficiency to your fingertips. With real-time updates, advanced automation, and powerful NetSuite integration, your operations stay agile and your teams stay focused on delivering quality service.

Seamless NetSuite Integration for End-to-End Control

Zoku’s Counter Service POS doesn’t work in isolation—it connects deeply with NetSuite, enabling full visibility and control over your financials, procurement, supply chain, and CRM. That means fewer manual updates, less duplication, and more accuracy across every department.

With this native integration, your business benefits from:

  • Unified data across POS, accounting, inventory, and customer service

  • Streamlined workflows with fewer bottlenecks

  • Faster decision-making supported by up-to-date analytics

Let’s Make Your Operations Effortless

With Zoku, every transaction, order, and report is seamlessly connected—providing you with a comprehensive, real-time view of your entire business. From the front counter to the kitchen and beyond, our platform streamlines every aspect of your operations, reducing manual work, eliminating errors, and enhancing team collaboration. By centralizing critical functions like sales, inventory, and customer management, Zoku empowers your staff to work smarter and faster. Focus on what truly matters: crafting exceptional food, delivering memorable service, and building loyal customer relationships that fuel long-term success.

Ready to elevate your counter service operations?