Zoku Built for Retailer’s NetSuite POS vs. Standalone POS with Custom Integration
Here are key considerations retailers should consider when deciding which Point Of Sale (POS) System to use, either at the time of choosing an ERP System or after deploying one and realize that the store operations are disconnected not only from the ERP system but all other consumer sales channels as well.
12 differences for retailers to choose Zoku NetSuite POS
Here are 12 differences that helps retailers to decide on why Zoku NetSuite POS is the right cloud based software to go for integration and customization.
Zoku for NetSuite helps retailers take full advantage of their investment in NetSuite with a POS that is fast and easy to get up and running. With Zoku, NetSuite becomes the single source of truth that empower retailers to build customer loyalty with a unified view of all customer transactions and interactions across all channels and touch points.
Zoku NetSuite POS comes with native integration capabilities
Zoku comes with an Integration Platform that offers native integration with NetSuite as well as the capability to connect seamlessly with other channels and services, offer retailers a truly omnichannel, fully integrated commerce solution.
Rather than a “one size fits all” approach, Zoku offers a “right-sized to fit all” solution that is far more cost-effective for today’s retail ecosphere. Zoku has built its lightweight, low-cost, cloud solution on a lean and flexible architecture fully integrated with Netsuite from the start and certified to be compatible going forward.
Zoku NetSuite POS is fully omnichannel
Hardware-agnostic and integrating disparate systems via modular API connectors, Zoku adapts its solution to where each retail operation is right now, fully omnichannel and future-proof.
| Item | Non native NetSuite | Zoku | Insights |
|---|---|---|---|
| Implementation risk | High | very low | Custom integration of an POS with NetSuite is a lengthy and risky activity, and it is usually impossible to achieve a seamless, real time integration. Zoku, by contrast, is natively integrated with NetSuite. |
| Hardware | Vendor Platform Dependency | ANY Vendor and any Platform | Zoku allows you to use your existing hardware and works on iOS, Android and Windows |
| Support | POS support lacks NetSuite knowledge, high dependency on Hardware and often Limited hours | 24/7 Support, onsite as required by resources trained on NetSuite | The Zoku POS is a very low maintenance product and Zoku and its partners take ownership for supporting Zoku POS with resources cerfied on Zoku products and NetSuite, providing front to back support |
| Technology | Likely to be outdated and “heavy” | Modern and lighweight | Zoku was developed using the latest techology tools with open APIs. The company continually invests in R&D. Subscribing customers are entitled to free releases. |
| Compatibility with NetSuite Upgrades | Questionable | Seamless | NetSuite offers two releases every year. The Zoku POS, as a Built for NetSuite product, is certified for each new NetSuite release, ensuring that the new release is compatible with the POS and works smoothly with it. |
| Inventory Management | Batch updates, not real time sync | Real time in NetSuite | Inventory management from all channels is done centrally in NetSuite |
| Omnichannel | POS Only | Native Omnichannel | Zoku’s architecture includes an Intelligent Client that runs in online and offline mode on the store’s hardware plus the Zoku Sync Cloud Based Integration Layer that synchronizes the POS with NetSuite and can connect to any internal or external service or channel via API. Publishes content and product data into any and all channels (web, mobile, kiosk, marketplaces) |
| eCommerce | Unclear Unintegrated Unavailable |
Seamless | Zoku integrates natively with SuiteCommerce and Magento to ensure all customer and inventory data is synced in real time in NetSuite, so NetSuite is the “single source of truth.” Unlike other eCommerce integrations that struggle in loyalty/rewards, coupons, gift cards, store credits and promotions and returns, Zoku offers true and full omnichannel integration between the store and eCommerce systems. |
| Product Data | Batch updates, not real time sync | Syncs centrally & real time in NetSuite | The Zoku integration layer ensures that NetSuite is the single source of truth for product data |
| Back vs. Front Office Functions | POS Management System performs functions that should be done by ERP | All backend functions are done by NetSuite | Older-generation POS systems — designed before the emergence of NetSuite and other ERP Systems for SMEs, or designed for retailers not implementing an ERP system — force many back office functions into the POS. This is a bad practice for retailers implementing ERP systems as it creates inconsistencies in inventory, prices, customer data and omnichannel compatibility |
| Accounting | Batch Sync | Real Time Sync with NetSuite | In a batch sync, amounts can differ each month for revenue coming from POS, bank, and internal reporting. These need to be reconciled, a time-consuming and error prone process. Zoku, by contrast, ensures data consistency at the transaction level and requires no reconciliation. |
| User Training | Days | Hours | Zoku has an intuitive User Interface with lean and flexible functions for cashiers and customer service people. The system doesn’t include extra features that can be ‘used incorrectly’ and mess up sync or back end functions, because it has been designed with NetSuite’s capabilities in mind. Zoku training is fast and easy. |
Choose the right NetSuite POS partner to work with
When choosing a point of sale (POS) system for your company such as Zoku NetSuite POS, it’s important to consider several factors. A well-chosen POS software can bring numerous benefits, such as increased sales, improved efficiency, and enhanced customer service. By keeping these considerations in mind, you can make an informed decision that aligns with your company’s goals and objectives.
About Zoku Integrated Commerce
Zoku is a global software company headquartered in Singapore, with global Centers of Expertise in Asia, Europe and North America. Zoku has Strategic Alliances with Solution Providers in every continent.
The core team consists of resources with a wealth of experience in software, consulting and business development. Zoku is a SuiteCloud Development Network and an Alliance partner of NetSuite, with expertise in the retail, financial, telecom and hospitality industries.
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