FACT SHEET
Zoku Built for NetSuite POS
vs.
Standalone POS with Custom Integration
June 2019
Introduction
In this document, we summarize key questions retailers should
consider when they decide which Point Of Sale (POS) System to
use, either:
At the time they choose an ERP System
or
After they deploy one and realize that their store operations are
disconnected not only from their ERP but all other consumer
sales channels as well.
Comparison
Non Native
NetSuite
Zoku
Comments
1
Implementation
Risk
High
Very Low
Custom integration of an POS with
NetSuite is a lengthy and risky activity,
and it is usually impossible to achieve a
seamless, real time integration. Zoku, by
contrast, is natively integrated with
NetSuite.
2
Hardware
Vendor & Platform
Dependency
ANY Vendor
and any
Platform
Zoku allows you to use your existing
hardware and works on iOS, Android
and Windows
3
Support
POS support lacks
NetSuite
knowledge, high
dependency on
Hardware and
often Limited
hours.
24/7 Support,
onsite as
required by
resources
trained on
NetSuite
The Zoku POS is a very low maintenance
product and Zoku and its partners take
ownership for supporting Zoku POS with
resources cerfied on Zoku products and
NetSuite, providing front to back
support
4
Technology
Likely to be
outdated and
"heavy"
Modern and
lighweight
Zoku was developed using the latest
techology tools with open APIs. The
company continually invests in R&D.
Subscribing customers are entitled to
free releases.
5
Compatibility
with NetSuite
Upgrades
Questionable
Seamless
NetSuite offers two releases every year.
The Zoku POS, as a Built for NetSuite
product, is certified for each new
NetSuite release, ensuring that the new
release is compatible with the POS and
works smoothly with it.
6
Inventory
Management
Batch updates, not
real time sync
Real time in
NetSuite
Inventory management from all channels
is done centrally in NetSuite
7
Omnichannel
POS Only
Native
Omnichannel
Zoku’s architecture includes an
Intelligent Client that runs in online and
offline mode on the store’s hardware
plus the Zoku Sync Cloud Based
Integration Layer that synchronizes the
POS with NetSuite and can connect to
any internal or external service or
channel via API. Publishes content and
product data into any and all channels
(web, mobile, kiosk, marketplaces)
Non Native
NetSuite
Zoku
Comments
8
eCommerce
Unclear
Unintegrated
Unavailable
Seamless
Zoku integrates natively with
SuiteCommerce and Magento to ensure
all customer and inventory data is
synced in real time in NetSuite, so
NetSuite is the “single source of truth.”
Unlike other eCommerce integrations
that struggle in loyalty/rewards,
coupons, gift cards, store credits and
promotions and returns, Zoku offers true
and full omnichannel integration
between the store and eCommerce
systems.
9
Product Data
Batch updates, not
real time sync
Syncs centrally
& real time in
NetSuite
The Zoku integration layer ensures that
NetSuite is the single source of truth for
product data
10
Back vs. Front
Office Functions
POS Management
System performs
functions that
should be done by
ERP
All backend
functions are
done by
NetSuite
Older-generation POS systems --
designed before the emergence of
NetSuite and other ERP Systems for
SMEs, or designed for retailers not
implementing an ERP system -- force
many back office functions into the POS.
This is a bad practice for retailers
implementing ERP systems as it creates
inconsistencies in inventory, prices,
customer data and omnichannel
compatibility
11
Accounting
Batch Sync
Real Time Sync
with NetSuite
In a batch sync, amounts can differ each
month for revenue coming from POS,
bank, and internal reporting. These need
to be reconciled, a time-consuming and
error prone process.
Zoku, by contrast, ensures data
consistency at the transaction level and
requires no reconciliation.
12 User Training
Days
Hours
Zoku has an intuitive User Interface with
lean and flexible functions for cashiers
and customer service people. The system
doesn't include extra features that can
be 'used incorrectly' and mess up sync or
back end functions, because it has been
designed with NetSuite's capabilities in
mind. Zoku training is fast and easy.
Summary
Zoku for NetSuite helps retailers take full advantage of their
investment in NetSuite with a POS that is fast and easy to get up and
running. With Zoku, NetSuite becomes the single source of truth that
empowera retailers to build customer loyalty with a unified view of all
customer transactions and interactions across all channels and touch
points.
Zoku comes with an Integration Platform that offers native integration
with NetSuite as well as the capability to connect seamlessly with
other channels and services, offer retailers a truly omnichannel, fully
integrated commerce solution.
Rather than a “one size fits all” approach, Zoku offers a “right-sized to
fit all” solution that is far more cost-effective for today’s retail
ecosphere. Zoku has built its lightweight, low-cost, cloud solution on a
lean and flexible architecture fully integrated with Netsuite from the
start and certified to be compatible going forward.
Hardware-agnostic and integrating disparate systems via modular API
connectors, Zoku adapts its solution to where each retail operation is
right now, fully omnichannel and future-proof .
About
Zoku is a global software company headquartered in Singapore,
with global Centers of Expertisein Asia, Europe and North America.
Zoku has Strategic Alliances with Solution Providers in every
continent to offer g
The core team consists of resources with a wealth of experience in
software, consulting and business development. Zoku is a
SuiteCloud Development Network and an Alliance partner of
NetSuite, with expertise in the retail, financial, telecom and
hospitality industries.
Global Headquarters:
410 North Bridge Road
Singapore 188726
Tel: +65 6909 2145
Zokusuite.com
info@zokusuite.com